Support

At Gold Rush City Casino, your gameplay is paramount. While you're chasing massive jackpots on games from Booming Games and Relax Gaming, questions can sometimes arise. Whether you need clarity on your 15,000 Gold Coin welcome package or have a query about a transaction, our dedicated support crew is on standby to provide swift, effective solutions. We've designed our entire support system to get you back to the excitement with minimal interruption.

Your Direct Line to Instant Assistance

For immediate help, our Live Chat is your best bet. Connect with a friendly, real-life support agent around the clock, 24/7. There are no long queues or automated bots—just direct, personalized help the moment you need it. Most players are connected in under 60 seconds. This is the perfect channel for urgent account questions, bonus clarifications, or any issue that needs a rapid resolution.

Detailed Support for Your Specific Needs

If your query is more detailed or you prefer to lay everything out in writing, our email support is ready and waiting. Send your message to support@goldrushcity.com, and a knowledgeable team member will personally review your case. We handle everything from payment questions regarding MasterCard, Visa, or PaySafeCard to account verification issues. Expect a comprehensive and helpful reply, typically within just a few hours.

Quick Answers in Our Help Center

Looking for a fast fix? Our comprehensive Help Center is packed with clear answers to the most common player questions. This resource is your first stop for instant information on topics like claiming your Daily Login Bonus, understanding the difference between Gold Coins and Sweeps Coins, or navigating the redemption process. It’s designed to give you control and provide immediate clarity without needing to contact an agent. Your smooth and enjoyable gaming session is our main goal, and our support structure is built to guarantee it.